● Trust & security
Built so a dental office can say yes to AI.
Guildia handles patient communication in a regulated field. Safety and control aren't a setting you switch on — they're how the product works.
Answers only from your approved knowledge
Guildia never improvises medical or office answers. It replies only from the knowledge you've reviewed and approved — and when it doesn't know, it says so and hands off to your team instead of guessing.
Every message is approved by a human
By default nothing sends without you. Guildia drafts; your office manager approves. And there's an undo window on everything that goes out, so a mistake is always recoverable.
Emergencies are handled safely
A possible emergency gets your office's own emergency protocol — never clinical advice — and is flagged for a person immediately. Safety rules here can't be loosened by configuration.
Consent, opt-out & quiet hours
No patient is messaged without consent on file. “STOP” is honored instantly and permanently. No texts go out during quiet hours, and a frequency cap prevents over-messaging.
Everything is audited
Every approval, edit, send, and settings change is written to an append-only log. You can always see exactly who did what, and when — nothing happens off the record.
Patient privacy by design
Patient names and phone numbers are never written to logs or analytics — we work with internal IDs. You can export or delete a patient's data on request.
Not a freewheeling chatbot.
Most AI assistants improvise — which is exactly what you can't have talking to patients. Guildia is grounded in your approved answers and gated by human approval and hard safety rules that configuration, the UI, and even a cleverly-worded prompt can never override.
● Compliance
Designed for HIPAA-conscious practices.
We engineer for least-data handling, pursue Business Associate Agreements with our infrastructure providers, and keep a published list of every subprocessor that touches data. Want the specifics for your compliance review? We're happy to walk you through it.