This is what a store owner sees.

Maple & Main Goods is a sample store — the customers and orders are made up; the screens and the rules behind them are the real product. Remy is the store's AI assistant.

Needs you · 4 waiting

This is the approval queue. While a duty is in training, every reply, reminder and store change Remy wants to make waits here for you. You promote a duty to run on its own once it has earned it — and some, like replying to email or cancelling an order, always wait here.

FAQ replyPriya S.· TextAwaiting approval

Hi Priya — order #1042 shipped Tuesday and is on its way. Here's your tracking link: maplemain.example/t/1042 — Remy, Maple & Main

Order details are shared only after the order number and the email on it both matched.

Abandoned-cart reminderMarcus L.· TextAwaiting approval

Hi Marcus, you left the Walnut Desk Lamp in your cart. It's still in stock if you'd like to finish your order: maplemain.example/c/8812 — Reply STOP to opt out.

Only to customers who agreed to texts at checkout, and never more than the weekly limit.

Draft order + checkout linkDana K.· StoreAwaiting approval

2 × Stoneware Mug (Sage) — $56.00. Dana asked by text to buy two; the price and stock were re-read from the store just now.

Approve and your store emails Dana its own secure checkout link. Guildia never takes the payment.

Return requestElena R.· StoreAwaiting approval

Open a return on order #1038 — Linen Throw (Oat). Elena says the color doesn't match her sofa; it was delivered 9 days ago.

Approve and the return opens in your store, which sends Elena the return email. Checked again before anything changes.

Nothing invented

It answers only from what you've approved. Prices and stock are read from your store at the moment a customer asks. When Remy doesn't know something, it says so — and asks you once.

Jordan T. asked:

“Does the Walnut Desk Lamp work with a 3-way bulb?”

Remy replied:

“Good question — I don't have that detail, so I won't guess. I've asked the team and someone will text you back today.”

New question for youIs the Walnut Desk Lamp compatible with 3-way bulbs?

Answer it once and Remy uses your answer from then on. A guess here could have cost a return.

Revenue recovered

And this is why stores pay. When a customer pays for an order after Remy's cart reminder or win-back text, the sale is credited — only the last message before the order, only paid orders, only inside the window.

Revenue recovered this month

Cart reminders $282 · Win-backs $62

$344

Order #1051 · $184.00 — 1 day after your cart reminder
Order #1047 · $62.00 — 5 days after your win-back text
Order #1055 · $98.00 — the same day as your cart reminder

Not counted:

Order #1060 · $74 — placed 20 days after a win-back text — outside the 14-day window
Order #1058 · $129 — never paid

Your store could be here in an afternoon.

Connect your store, let your agent read your policies and catalog, and approve its first replies.