● What's new

Shipped, and still shipping.

We improve Guildia every week. Here's what's landed lately for your front desk.

October 11, 2026

Call blocking

  • Settings → Outreach rules → Call blocking: list numbers that should never ring your office — spam and robocalls get a busy signal before anything answers
  • Optionally don't ring the office for callers who hide their number
  • Blocked and hidden callers never get a missed-call text, and a rejected call uses none of your agent's minutes
October 11, 2026

Every location side by side

  • Owners with more than one location get a board on Locations: customer messages, tasks handled, bookings, revenue recovered, answer speed, missed calls texted back and report-card score — per location and for the whole group
  • Switch between the last 7 and 30 days; each number is the same one that location shows on its own screens
  • Revenue is only added up across locations that use the same currency
October 10, 2026

Replay your history

  • Knowledge → Test → Replay history runs up to 40 questions your customers really asked in the last 90 days past your agent again, with the same rules as the live assistant
  • See which ones it would answer today and which would still get "let me take a message" — and teach each missing answer right there
  • Nothing is sent, nothing is added to your teaching list, and phone numbers and emails are hidden on the page
October 10, 2026

Missed calls get their text back

  • When a call is forwarded to your office and nobody picks up, your agent now texts the caller back — before, that text only went out in rare cases
  • Calls forward to your own office number (Settings → transfer number) instead of a shared one
  • With no office line set, callers hear an honest "we'll follow up with you by text" — the phone no longer asks them to leave a message nobody records
  • Today shows how many missed calls your agent texted back in the last 7 days, and your morning briefing counts yesterday's
October 4, 2026

Judge.me product reviews

  • Shopify stores that use Judge.me can connect it in Settings → Integrations by pasting their private Judge.me token — your agent then reads your product reviews every hour
  • Every new review gets a short, honest reply drafted in the reviewer's language (English, Spanish or Georgian) — first name only, never an offer or a refund — and each one waits for your approval
  • A new 1–2 star review is flagged in Needs you right away, with a notification that never shows the reviewer or what they wrote
  • Posting approved replies to Judge.me switches on separately — until then an approved reply is recorded but not posted, and the Settings card says so. Your agent never writes, hides or deletes reviews
October 4, 2026

Clearer store reminders and review requests

  • Reorder, refill and win-back texts now say what they're about in plain words — "it's been a while since your last order" — and back-in-stock messages lead with the good news and your store's link
  • Review requests now work on stores still behind a password, linking the product's own page, and you can ask as soon as 1 day after an order ships (up to 30)
  • Asking about a product whose name includes words like "out of stock" now finds that exact product
  • Test and demo businesses get a "Send now (test)" button under Sending soon, so you can watch an approved message go through — nothing ever reaches a real person
October 4, 2026

A customer's "yes" now gets an answer

  • When a customer who already gets your texts replies just "YES" — to a check-up reminder, an open appointment, a win-back note or a back-in-stock offer — your agent now answers it instead of treating it as a sign-up keyword. STOP still stops everything, instantly
October 4, 2026

Review requests after delivery

  • Shopify stores: when an order arrives (or a set number of days after it shipped, if there's no tracking), your agent drafts one short text asking for an honest review, linking the product's own page — so it works with Judge.me, Loox, Okendo or any review app, or your Google review link if you prefer
  • Every customer whose order qualifies gets the same ask — never only the happy ones, never with a reward — and cancelled, refunded and returned orders are never asked about. Off until you switch it on in Settings → Integrations; every text waits for your approval
  • Your agent also watches each product's star rating from your review app and tells you once when one drops
October 4, 2026

Tell me when it's back in stock

  • When a customer asks about something that's sold out, your agent offers to let them know when it's back — only when it can really reach them later
  • Their yes covers one message about that one product — never a sign-up to anything else — sent by email, or by text if they opted in to texts
  • When your store restocks, the message is drafted for your approval with the product's name and your store's own link — no prices, no promises — and checked again just before it sends
  • Your missed-demand report shows how many customers are waiting for each product
October 4, 2026

More for BigCommerce stores

  • Shoppers who left at checkout can get a text with a link straight back to their cart — only shoppers you already have text consent for, and every text waits for your approval
  • After a customer proves an order is theirs, your agent can change the shipping address or cancel and fully refund an order that hasn't shipped — each change waits for your approval, and cancellations always do
October 4, 2026

Discount codes for your store

  • Add your store's discount codes in Settings → Integrations, each with its discount, an optional minimum order and expiry, and where your agent may offer it
  • Cart-recovery and win-back texts can include a code you allowed — every text with a code waits for your approval, even for a duty you've promoted
  • When a customer asks "do you have a promo?", your agent shares only the codes you marked public, and never an expired one
October 4, 2026

Your store changes, known in seconds

  • Stores connected through the Guildia app for Shopify: add, edit or delete a product and your agent knows within seconds, not at the next catalog sync — stores connected with their own app key keep syncing on schedule
October 4, 2026

A store in the live demo

  • The live demo at guildia.ai/demo now opens on a sample online store: replies, cart reminders, draft orders and returns waiting for approval, the moment the assistant says "I don't know" instead of guessing, and revenue recovered from carts and win-backs — the dental clinic is one tap away
October 4, 2026

New plans

  • Seven plans from $0 to $1,799 a month, each with more voice minutes for the money: Free, Intern $29, Apprentice $99, Junior $199, Mid $449, Senior $899 and Lead $1,799
  • Still every feature on every plan, no contract, and customers who reach out are always answered
  • Voice chat on your website says "one moment, let me check" while it looks up an answer — now on every voice, not just some
  • Texts from Guildia's own numbers go to the US and Canada; connect your own Twilio number to text customers in other countries — their replies and STOP come back to your inbox
  • Guildia inside your Shopify admin now shows results: conversations handled, order questions answered, revenue recovered, plan usage and what needs you — with one click to open Needs you
October 4, 2026

A clearer guildia.ai

  • One menu and footer on every page of guildia.ai, with a working menu on phones — the status page included
  • The homepage speaks your trade: a store sees shoppers and orders, a clinic sees patients
  • Every promise in one place before you sign up: free to start, no contract, customers always answered, no surprise bills
October 4, 2026

Trust you can see

  • Every duty shows its record — approved as written, edited, sent back, wrong facts — and exactly what it still needs before you promote it
  • Duties & trust lists only the duties that fit your kind of business
  • A shorter menu: the daily work up top, and your plan, billing, team and privacy in the account menu
  • Settings in nine tabs — Business, your agent, Channels, Integrations, Outreach rules, Team, Plan & usage, Account, Privacy & data
  • A real business profile: edit your business name, website and a one-line description
  • Each channel opens a step-by-step set-up panel; export and delete live together under Privacy & data
  • What your agent knows is one place with four tabs — Answers, Sources, Test and Review — and Outreach groups Suggested drafts, Campaigns and the Waitlist
  • Your trust page shows honesty receipts: how many questions your agent answered from your approved knowledge, and how many it handed to you instead of guessing
  • Every answer your agent gives now records which of your approved cards it came from
  • Under every reply your agent wrote: "Wrong? Teach the right answer" — and in its first weeks, your agent walks you through reviewing its first 10 conversations
October 3, 2026

Useful in minutes

  • Enter your website when you sign up and your agent starts reading it right away — while you meet it
  • A new "What your agent learned" page shows every drafted answer with the line it came from — publish, edit or remove each one
  • Test it like a customer: your agent answers questions taken from your own answers, and shows it hands over what it doesn't know
  • Practise approving a reply with a practice customer before real ones arrive — nothing is sent
  • Your first week: put the chat on your site (or share its link) and a short plan for the days after
  • Your agent shows as Live only once its chat is actually on your website or has answered someone
  • Answers drafted from your website can be confirmed or corrected in one tap, and your agent asks one quick question a day
  • Needs you is organised into People waiting, Approvals, Questions and Suggestions — tick several drafts to approve them together, and take back a just-approved message with Undo
  • Today opens with what your agent did — one line per conversation from the last day: answered, couldn't answer, booked, or handed to you
  • On your phone, your agent lives in the top bar instead of floating over the page, and Contacts and Schedule fit the screen
  • Conversations and Calls share one Inbox, and a conversation shows a call button, the person's next visit and any reply waiting for you
  • One morning briefing in your own morning — yesterday in a line and what's waiting — and a tap on a reply notification opens it ready to approve
October 2, 2026

Clearer numbers, kinder edges

  • Needs you shows what's waiting on you and what's just a suggestion — the menu badge and the page now agree
  • Dental workspaces say patients, not customers or contacts
  • A view-only teammate who tries to change something gets a clear explanation instead of an error page
  • Website chat marks a reply as an emergency only when it really is one
  • Signing up is smoother: a double-click on Create my workspace just works, and every setup field reads correctly with a screen reader
  • Turning website chat on or off is now written to your activity record, like every other settings change
September 30, 2026

Smarter answers, simpler launch

  • Your agent runs on newer AI models — faster replies, and more careful about what it doesn't know
  • Launch check has its own place in the menu, and confirming your emergency instructions is now a simple tick
  • Retail stores see revenue recovered automatically — a paid order after your agent's reminder is credited for you
September 27, 2026

One agent for every channel

  • WhatsApp and Telegram, alongside website chat, texts and email — one inbox, one customer across channels
  • Answer my email: forward your customer email and your agent drafts every reply
  • WooCommerce, Square and BigCommerce stores join Shopify — order status, returns and live product answers
  • Upload a price list for what you sell outside your online store
  • Stripe payment links your agent can send, on your own Stripe account
  • Sales campaigns: write one message, approve the texts that go to opted-in customers
September 26, 2026

Guildia for Shopify

  • Put your agent's chat on your Shopify store with one switch in the theme editor
  • Start with Shopify — create your Guildia account straight from your store
  • New Intern plan: $29 a month for 500 conversations and 90 voice minutes
  • Refer a business: they get 50% off, you get a free month
September 25, 2026

Your store catalog, answered live

  • Product questions answered with the live price and stock from your store — never a guess
  • Plans now count conversations on any channel: one customer thread a day, inbound or outbound
  • Customers who contact you are always answered, even past your plan
July 2, 2026

Your assistant now books appointments

  • Patients who ask to book are offered your real open slots — and their pick lands in your queue as a one-tap booking (no double-booking, ever)
  • Test your assistant by voice — a live spoken conversation on the Try page, before patients ever hear it
  • Coverage check: see which common patient questions your knowledge base can answer, and add what’s missing in one click
  • Your coverage score shows on the Launch Check, and ‘Add answer’ pre-fills the question for you
June 28, 2026

A faster front desk

  • Search your contacts and knowledge base instantly
  • Patient history on every contact — past outreach and outcomes at a glance
  • Schedule now flags upcoming open chairs and links straight to your waitlist
  • Keyboard shortcuts in the approval queue (J/K to move, A to approve, R to reject)
  • One-click quick-reply templates in conversations
June 21, 2026

Recover more — and prove it

  • “This week” recap on your dashboard so you can see momentum at a glance
  • Per-campaign analytics: reply rate, bookings, and dollars recovered by outreach type
  • Waitlist view with one-tap backfill of cancelled chairs
  • Multi-touch follow-ups for patients who didn’t reply the first time
  • Capture new-patient details right when someone asks to book
June 14, 2026

Know your numbers

  • Interactive ROI calculator on the homepage
  • A “Needs you now” briefing on your home screen — the day’s priorities up top
  • Heads-up prompts before you hit your plan limits
  • Refer another practice right from the app
  • A clearer Trust & Security page explaining how Guildia keeps patients safe

Want this for your business?

See Guildia on your own missed calls and customers who went quiet.

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