● What's new
Shipped, and still shipping.
We improve Guildia every week. Here's what's landed lately for your front desk.
September 30, 2026
Smarter answers, simpler launch
- Your agent runs on newer AI models — faster replies, and more careful about what it doesn't know
- Launch check has its own place in the menu, and confirming your emergency instructions is now a simple tick
- Retail stores see revenue recovered automatically — a paid order after your agent's reminder is credited for you
September 27, 2026
One agent for every channel
- WhatsApp and Telegram, alongside website chat, texts and email — one inbox, one customer across channels
- Answer my email: forward your customer email and your agent drafts every reply
- WooCommerce, Square and BigCommerce stores join Shopify — order status, returns and live product answers
- Upload a price list for what you sell outside your online store
- Stripe payment links your agent can send, on your own Stripe account
- Sales campaigns: write one message, approve the texts that go to opted-in customers
September 26, 2026
Guildia for Shopify
- Put your agent's chat on your Shopify store with one switch in the theme editor
- Start with Shopify — create your Guildia account straight from your store
- New Intern plan: $29 a month for 500 conversations and 90 voice minutes
- Refer a business: they get 50% off, you get a free month
September 25, 2026
Your store catalog, answered live
- Product questions answered with the live price and stock from your store — never a guess
- Plans now count conversations on any channel: one customer thread a day, inbound or outbound
- Customers who contact you are always answered, even past your plan
July 2, 2026
Your assistant now books appointments
- Patients who ask to book are offered your real open slots — and their pick lands in your queue as a one-tap booking (no double-booking, ever)
- Test your assistant by voice — a live spoken conversation on the Try page, before patients ever hear it
- Coverage check: see which common patient questions your knowledge base can answer, and add what’s missing in one click
- Your coverage score shows on the Launch Check, and ‘Add answer’ pre-fills the question for you
June 28, 2026
A faster front desk
- Search your contacts and knowledge base instantly
- Patient history on every contact — past outreach and outcomes at a glance
- Schedule now flags upcoming open chairs and links straight to your waitlist
- Keyboard shortcuts in the approval queue (J/K to move, A to approve, R to reject)
- One-click quick-reply templates in conversations
June 21, 2026
Recover more — and prove it
- “This week” recap on your dashboard so you can see momentum at a glance
- Per-campaign analytics: reply rate, bookings, and dollars recovered by outreach type
- Waitlist view with one-tap backfill of cancelled chairs
- Multi-touch follow-ups for patients who didn’t reply the first time
- Capture new-patient details right when someone asks to book
June 14, 2026
Know your numbers
- Interactive ROI calculator on the homepage
- A “Needs you now” briefing on your home screen — the day’s priorities up top
- Heads-up prompts before you hit your plan limits
- Refer another practice right from the app
- A clearer Trust & Security page explaining how Guildia keeps patients safe